Is your email client or spam filter not listed?
If Optiin emails is being filtered, try adding support@optiin.com or any email from Optiin to your Address Book or Contact list.
If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to white list support@optiin.com
Gmail
At times, Gmail mistakenly sends emails you want, to the Spam folder...
If you do not readily find an email from Optiin
Please check your Gmail Spam Folder:
To assure you continue to get emails you asked to receive, Create a Filter
If you find an email from Optiin in Gmail spam?
Open the email please.
Click '3 Dots' button on the top right, to reveal your choices.
Click Filter messages like this
Click the button Create filter to open your settings.
From the next menu, please check these options
Once you create the filter following all steps laid out. you will never missed important emails from Optiin.
Yahoo! Mail
If you do not see an email from Optiin in your Inbox...
Check your Spam Folder. If an email from Optiin is there?
- Please open the email.
- Next click theNot Spambutton on the top toolbar.
To ensure delivery: Create a filter to automatically send email from Optiin to your Inbox.
- Move your mouse over or tap the Gear icon in the top right navigation bar.
- Select Settings from the list that drops down.
- Choose Filters located on the left side of the page.
- Click the Add button on the Filters page.
- Create a name such as Safelist in the Filter name field.
- In the From field leave the default contains selected.
- Enter our email address support@Optiin.com or any email from Optiin in the text box next to Contains...
- Choose the destination folder to which you would like the message delivered. For example: Inbox.
- Click or tap Save...
- You will see in the next screen -Deliver to Inbox if From contains Optiin-
- Click or tap Save on this screen.
- You will be returned to your Yahoo! Inbox.
iPhone Mail App
iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from Optiin isn't junk:
- Open your Mail app and go to the Mailboxes screen
- Scroll down to the folders area
- Select the Junk folder.
- Find the email from Optiin and slide it left to see options.
- Tap theMorebutton.
- Tap theMarkbutton.
The message is moved to your Inbox. Subsequent email messages from Optiin will no longer be marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to safelist relevant email.
Outlook.com
Previously "Hotmail", "Live", "Windows Live" and "MSN"...
In the new Outlook.com you must click the Wait it's safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer safelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
- Check the Junk folder. If you see the Optiin email in your Inbox
- Open the email from Optiin...
- Click gear the icon on the top right.
- Select Options in the drop down list.
- On the Options page under Preventing junk email click Safe and blocked senders
- Click the link Safe senders on the next page.
- Enter the email address support@Optiin.com or any email from Optiin in the text box.
- Click Add to list
-Optiin will now be added to your list of Safe senders
- Emails added to your Safe senders will not be delivered by mistake to yourJunk folder.
AOL Webmail
To ensure important emails get delivered to your AOL Inbox- Please complete these two steps...
If you find Optiin in your spam folder:
Right click the email.
Click "Not spam" in the resulting list.
Add support@Optiin.com or any email from Optiin to your Address Book:
- Open the email from Optiin
- Click the show details link next to Optiin in the From field.
- Move your mouse over or tap support@Optiin.com or any email from Optiin to show the menu.
- Click or tapAdd contactin the menu displayed.
- Add Optiin to the name fields
- Click Add contact
Next: Click Please Enable Images
- By default AOL blocks all images.
- Open the email from Optiin please.
- Click Don't block this sender please.
- Now you will see our complete emails with no effort on your part...
Email from that Domain will now be delivered straight to your Inbox.
Comcast
Please log into your Xfinity account and select your Comcast webmail:
Should you find an email from Optiin in your spam folder:
Open the email.
Click the
Spam(not spam) icon on the top toolbar.
Next please, add Optiin to your address book:
- Please open the email from Optiin.
- Click on the button at the top left of the email that says:
support@Optiin.com or any email from Optiin+ Add to Address Book
- That will open your edit contact screen.
- Then click Save and you're all done.
Here few other email service providers,
EarthLink
If you are not receiving email at EarthLink, there are two actions you can take.
- Check Suspect Email folder
- Add Optiin to your address book.
With EarthLink, if you have Spam Blocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.
Suspect Email Folder:
- While in the Suspect Email folder, if you see Optiin...
- Select the Move to Inbox and Add Contact option from the drop down menu.
- This will add support@Optiin.com or any email from Optiin to your Address Book for future email delivery assurance.
Address Book Inclusion:
- Open the email.
- Click Add to Address Book in the email header.
- Use the Address Book Editor to verify the sender's contact details and click save.
- Fill in support@Optiin.com or any email from Optiin as the email address of the sender.
- Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.
AT&T
AT&T no longer maintains their own inbox.
Instead you can find your AT&T emails at Att.Yahoo.com
Please follow the Yahoo instructions for safelisting an ATT.net email address.
Click or Tap here, to scroll to the Yahoo instructions...
Mozilla Thunderbird
Please open your Thunderbird email client:
If an email from Optiin appears in your Junk Folder:
Please mark that message as Not Junk.
Next, please add Optiin to your Address Book:
- Click the Address Book button.
- Make sure the Personal Address Book is highlighted.
- Click the New Contact button.
- Under the Contact tab, copy and paste the "From" address,support@Optiin.com or any email from Optiin into the email text box.
- ClickOK.